Neighbourhood will always collect personal information directly from individuals unless it’s not possible or practical to do so. We may collect information from individuals through the following:

• Forms (complete paper and electronic forms, including but not limited to event and course registrations);

• Financial information collected via electronic means or giving/registering forms, including but not limited to our website, phone call and post;

• On sign up to use Planning Center Online via the Church center mobile app;

• Subscribing to Neighbourhood communications via Mailchimp;

• SMS communications;

• Access and use of our website to register, give online or enquire;

• Posting comments on our social media, including but not limited to Instagram and Facebook;

• Access of services, events and programmes;

• Email or telephone;

• Website;

• Voluntary provision of details to our mailing lists;

• Conversations or prayer sessions, in person or on the telephone, between individuals and our staff members and volunteers;

• Interviews, meetings and discussions, formal and informal, with our staff members and volunteers;

• Attendance at our Sunday gatherings, events, courses and our other programmes.

 

Neighbourhood may also collect personal information from third parties, including:

• Australian Federal Police regarding police checks that are required for volunteering or working with us in particular areas;

• Department of Communities (Child Protection) regarding Working with Children Checks that are required for volunteering or work with us in particular areas; and

• Any other agencies and other government entities as and when required

 

If it is unclear whether an individual has agreed to provide us with personal information, we will make reasonable efforts to contact persons and ensure that they are informed about the collection and the purposes for which we gathered it.

 

Neighbourhood may also collect personal information about someone else from individuals; however, this information can only be disclosed as authorised. Neighbourhood will do our best to ensure the individual knows and agrees to the details outlined in this Privacy Notice.  This involves notifying them that we are gathering their personal data, explaining the purpose behind collecting the data, specifying who will have access to it, outlining the individual’s entitlement to access their data, sharing our identity, and providing our contact information. If requested a disclosure of information must assist with any individual’s requests to access or update the personal information collected from them.

 

In some cases, Neighbourhood may collect personal information through cookies. When individuals browse our site, their computer may receive a “cookie” (a small summary file with a unique ID number). This allows us to recognise your device and welcome you each time you visit our website without the need for you to register. We use cookies to analyse traffic patterns, track visited areas and measure transaction patterns. We use this information to research our users patterns so that we can improve your online experience. Our cookies don’t gather personal information. Individuals who don’t wish to receive any cookies can set browser settings to decline them. We may log your device IP address for trend analysis, website administration, user movement tracking, and the collection of general demographic data.

 

Neighbourhood may receive unsolicited personal information where we did not request for the information. Unsolicited personal information includes misdirected mail received, correspondence sent to us by the public, employment and volunteer applications sent on an individual’s own initiative and not in response to our advertised vacancy and promotional flyers containing personal information and comments on our social media. We receive the right to assess all unsolicited personal information received and to de-identify  or destroy it within a reasonable period, according to the Australian Privacy Principle 4.